Terms and conditions

Terms and conditions www.serious-blends.com have been prepared in accordance with the Consumer Protection Act (ZVPot-UPB2, 126/07, 86/09, 78/11, 38/14) and the Law on Electronic Commerce (Off. Gazette RS, no. 96/09).

The online shop is operated by Serious d.o.o, Blatni Vrh 39, 3273 Jurklošter, tel. 051-228-838 / 041 336 028, e-mail: info@serious-blends.com, tax identification number:SI 127 000 215. All the products in the store are made in a company Serious d.o.o ,Blatni vrh 39, 3273 Jurklošter
Upon registration, visitors acquire a username, which is equal to its e-mail and password. Username and password unambiguously define and connect with the data input. By registering, the visitor becomes a user and acquires the right to purchase.

payment methods
Products can be payed on delivery through PayPal, the personal receipt or invoice. Personal reception of products is possible in the case of an agreement on agreed location.
The provider offers the following methods of payment:
• Cash on delivery (COD)
• by bank transfer to the bank account opened with SKB d.d .. No. 56 0311 8100 1096 836 (SKB d.d.po offer / invoice).
• paypal
Customer service issues an invoice on a durable medium, with a breakdown of costs and how to withdraw from the purchase and return the items if necessary and possible.
Purchase agreement (contract) is electronically stored by the provider and the customer access to his written request.

Prices are valid at the time of contract award and have a predetermined force. Prices do not include VAT, because we are not subject to VAT.
Prices are valid in the case of payment by the above methods of payment under the above conditions.

The purchase agreement between the supplier and the buyer is concluded at the moment when the seller confirms the order (the customer receives an e-mail about the status of his order confirmed). From this moment on, all prices and other terms are fixed and are valid for both the provider and the customer.

The purchase process
1. Order adopted after the award of the contract the buyer is notified by e-mail that the order was accepted. In this step the buyer one hour option to cancel the order.
2. Order confirmed if the buyer of the contract is not withdrawn, there is order in the further processing when the contract provider checks the availability of the ordered products and order confirm or reject a reason. The provider can verify data or to ensuring the accuracy of delivery will contact the customer via e-mail. Upon confirmation of the contract provider shall inform the customer via e-mail about the scheduled delivery time. Contract to purchase the ordered products between the customer and the provider is at this stage definitively concluded.
3. Goods are dispatched within the agreed time of the goods preparation and e-mail informs the buyer.

The right of withdrawal, return of goods.
The consumer has the right to(within 14 days of receipt of goods company reported to the contact e-mail address info@serious-blends.com) withdraw from the contract without having to state a reason for its decision. The only cost to the consumer in connection with the cancellation of the contract, the cost of returning the goods. Goods must be returned no later than 14 days from the receipt of the notice of withdrawal (purchase). In the event of cancellation, please send us the form by e-mail to: info@serious-blends.com. The form is located here.
Received the goods, the consumer should return undamaged goods in the same amount, unless the goods are destroyed, corrupted, lost, or its quantity is reduced, without the fault of the consumer.
Refund payments will be made as soon as possible, but no later than 14 days from the receipt of the notification of withdrawal. We perform a refund to the bank account of the buyer.
The return of goods received within the time limit for withdrawal is considered to be a message of withdrawal.

Cookies and IP addresses
Provider can (at beginning of each use of the online store) assign a cookie to identify, monitor shopping carts and ensuring traceability (so-called “cookie”), which is in the memory of the server stored only for the duration of the visit the online store and expires after one hour of inactivity. The trader can save some persistent cookies, for example. The identification number of a user in an encrypted form to identify the next time you visit an online store or product reviews, with the help of which the user knows which items already assessed and, indirectly, cookies external Analytics, serving the analysis of website visits. The trader may use this information in anonymised summary form for purposes of statistical analysis. For the purposes of ensuring online safety trader also collects IP addresses from which users access the online store.

Complaints procedure and get acquainted with the liability for defects
Service provider is resolving complaints in agreement with the customer . In case of dispute, the competent court is Okrajno Sodišče v Celju.
A clerical error is when the thing has no properties that are required for normal use or for selling purposes if the thing does not have the properties that are required for a special purpose for which the consumer is purchasing, the seller was aware or should have been known, if It lacks the qualities and virtues that have been expressly or tacitly agreed or prescribed, if the seller delivers a thing that does not match the sample or model, unless the sample or model was shown only for informative purposes. The consumer may exercise its rights under clerical error, if error notifies the seller within two months from the date when the mistake was discovered. The consumer must precisely describe the defect and enable the seller to inspect. Consumer who is properly informed vendor error, have the right to require the vendor to rectify the defect in the goods or return of the amount paid in proportion to the defect or defective goods be replaced with a new faultless goods or return the amount paid.

The provider will deliver goods within the stipulated time limit of 3 days from the receipt of the order.

The contract partner for the delivery of items the Post of Slovenia, but the provider reserves the right to choose another delivery service, if the contract can be completed more efficiently. Delivery costs are charged according to the price list for packet delivery of mail Slovenia, which means that you can expect delivery the next day. If this is not the delivery at the address given, you may take over a package at the nearest post office. Postage and packaging amounted to € 5, regardless of the value of the purchase. For purchases over € 50 cost of packaging and shipping are not charged.
Protection of personal data

The provider undertakes to permanently protect all personal user data.
The seller will use the personal data exclusively for order fulfillment (sending information material, tenders, invoices) and other necessary communication.

User data will in no case be handed over to unauthorized persons.

For the protection of personal data is liable to the user in a way that ensures the security of your username and password, and the appropriate software (anti-virus) to protect your computer.
The will be entered by the user in contact via means of distance communication only if a user does not explicitly object.

Advertising e-mails will contain the following ingredients:
• clearly and unambiguously marked as advertisements,
• sender will be clearly evident,
• various campaigns, promotions and other marketing techniques will be marked as such. It will also clearly set out the conditions of participation in them,
• To clearly show the way to unsubscribe from receiving advertising messages,
• if the customer wishes not to receive advertising messages, the tender will specifically honor.